Last updated: August 2026
This policy explains how billing works on GalleyForge — how credits are purchased, charged, and refunded.
Generating a document from a template consumes a set number of credits from your account balance, shown on each template's page before you generate. Admin accounts are not charged credits.
Credits can be purchased in the plans shown on our Pricing page. Payments are processed through our third-party payment gateway using the payment methods it supports (cards, UPI, net banking, or similar, depending on what's enabled for your region).
You're only charged a credit when a document generation actually completes successfully. If a generation fails due to a problem on our end, the credit is not deducted — see your generation history for a record of every charge.
Where available, use the "Review" option on a template's form to check your output before committing to a full generation — this lets you confirm your content and formatting look right without spending a credit, so you're not charged for a result you didn't want.
Because credits are consumed only on successful generations, purchased credits that remain unused in your account are not typically refundable except where required by law or at our discretion (for example, a duplicate or mistaken purchase). To request a refund, contact us within a reasonable time of the purchase with your account details and the transaction reference.
If a payment is deducted but credits don't appear in your account, or if you believe a charge was made in error, contact us with your payment reference and we'll investigate and correct it.
Prices shown may or may not include applicable taxes (such as GST), as noted on the pricing page at the time of purchase. Where a payment gateway or invoice adds taxes separately, that amount will be shown before you complete payment.
We may update credit pricing or plan structure from time to time. Changes apply to new purchases only — credits you've already purchased keep the value they had when bought.
Billing questions? Reach us at info@halicontechsoft.com or +91 89295 00532, or use our contact form.
This page is a general starting template and does not constitute legal or tax advice. Please have it reviewed by a qualified professional before relying on it for your business.